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Maximum quantity allowed is 999

Please select the quantity

FAQ about Ordering

1. I want to purchase a reagent. How can I place an order?
To order a reagent, please contact your distributor. They can provide information about delivery, and also details of our terms and conditions.
2. Which distributor should I contact?
Please contact our distributor in your prefecture. If you do not have a local distributor, please contact us."Our Distributors" page list TCI product distributors of each prefecture in Japan.
 
3. If I need a reagent quickly, could you send it directly?
Usually, we make deliveries through our distributor network. In urgent cases, it may be possible for us to dispatch a product directly to a customer. Please talk to your distributor before placing an order.
Products that fall under the following controlled substances cannot be shipped directly to a customer.
  • ”Psychotropics” and ”Specified Narcotic or Psychotropic Raw Material” based on Narcotics and Psychotropics Control Act
  • "Specified Poisonous Substances” based on the Poisonous and Deleterious Substances Control Act
  • "Stimulants' Raw Materials” based on the Stimulants Control Act
  • "Class I Specified Chemical Substances" based on the Act on the Regulation of Manufacture and Evaluation of Chemical Substances
4. Can I check the shipping schedule of product?
You can check the shipping schedule for the desired quantity (up to 999) by using the “Shipping Simulation” in the price/inventory table on the search results page or the product details page.
If there is a stock preparation schedule, the message “Shipping will be available within xx after your order is placed.
*Shipping schedule varies for each packaging unit.
*This is the estimated shipping date based on the assumption that TCI has accepted your order on that day. Please note that inventory levels are fluid and may change before order acceptance is complete.
If a period of 4 weeks or longer is indicated, it may be shortened by placing an order.
 
5. Can we obtain unstable reagents, such as diazomethane?
TCI does not sell unstable reagents such as diazomethane, which decompose before reaching the customer. However, we offer the precursors for preparing such reagents. For more details, please see the "Precursors for Preparation of Highly Reactive Reagents" page.
 
6. Can I purchase a product without a permission?
Some reagents have legal restrictions on their transfer and use (controlled substances).
We request that you present your permit, confirm permit number, and submit a transfer certificate when you order such products that fall under the category of controlled substances.
7. Is it possible to export products purchased in Japan?
Products sold in Japan are intended for use in Japan. If you intend to use our products outside of Japan, please purchase them from our distributors in the country where you intend to use them or Global Business Department of TCI. If you need to export our products, please follow the appropriate procedures at your own risk. Please note that we are not able to provide support for exporting our products.
8. Is it possible to return products?
Due to the special properties of many of our reagents, we do not accept returns due to quality control reasons. Please place your orders carefully.
In addition, please note that, in principle, we do not accept any returns of the following products.
  • Products shipped in cold storage
  • Special price items and special order items
  • Products that are prepared in case of receiving an order due to their unstable properties
Special value or special-order products, and products that are prepared in case of receiving an order cannot be cancelled after order has placed.
9. Do the prices shown include sales tax?
The prices shown do not include sales tax.
*The prices shown are the latest prices and are subject to change without notice.
About the reduced tax rate
Our products that fall under the category of “Food Color” are subject to the reduced tax rate.
Please refer to “Food Color by Food Sanitation Law in Japan” for details.
10. Is it possible to provide a list of product data for a reagent management system?
This service can be provided free of charge. For details, please contact us.
11. Is it possible to purchase a large amount reagent?
The following services are available.

If you need a large quantity of reagent products in their original packaging:
Please contact your local distributor. The “Our Distributor” page introduces our distributors by region throughout Japan. "Our Distributors" page list TCI product distributors of each prefecture in Japan.
If you need large quantities of a compound sold as a reagent:
TCI offer scale up service for our reagent products. Please also contact us for additional specifications.
12. Can I purchase compounds that are not in TCI's product line?
TCI can also provide custom synthesis services for compounds that we do not commercialize yet.

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