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Privacy Policy

TCI America recognizes the importance of protecting our customer's privacy in today's society. We follow both legal guidelines and our own strict internal policy in order to protect our customer's personal information.

The following details will help you understand how we collect, use, and, protect your data.

1. Acquisition of customer's personal information

When customers order catalogs or other product information from us, we collect the necessary information needed in order to process your request or contact you in case there is a problem or other question. Note we only collect the information you agree to provide us. By using our website and providing us with personal information, you consent to our use of that information pursuant to this policy. You can always refuse to provide your personal information, however, this may lead us to not being able to process your request.

2. Use of personal information

We will use personal information for the purposes of processing your request, to notify you of our products, services, promotional events or other special offers that may be of interest to you, or to fulfill any legal requirements.

3. Supply of personal information to third parties

  1. We will not supply personal information to third parties without the prior consent of the individual concerned, except as required or permitted by law.
  2. When personal information is used together with third parties or when personal information is legitimately outsourced to third parties in order to complete a task, we will investigate the third parties thoroughly and monitor them to ensure that appropriate measures are taken to protect any personal information revealed.

4. Management organization and systems for personal information protection

A senior employee of the company is responsible for carrying out the appropriate management of personal information. This senior manager will have the following responsibilities:

  1. Ensure that the personal information of customers is managed safely.
  2. Take necessary and appropriate measures against improper electronic access (including by our own employees), computer viruses, etc. to this personal information in order to prevent the loss, destruction, alteration, and/or leakage of personal information.
  3. Educate all our executives and employees to protect and properly manage our customer's personal information.
  4. Monitors continuous performance, maintenance, and improvement of this policy to ensure it is used appropriately.

5. Disclosure, correction, discontinuance of use, and deletion of personal information

Each customer or individual has the right to ask for disclosure, correction, discontinuance of use, and deletion of their personal information, by contacting us at the number or email address below.

6. Links to other websites

The website may contain links to other sites on the internet that are within the TCI Group companies and are bound by those websites' privacy policy and not the responsibility of TCI America.

7. How we use cookies

A cookie is a small file placed on your device that allows us to recognize and remember you. We use four types of cookies (essential, performance, functionality, and advertising) to learn more about your product interests, provide you with essential features and services, and for additional purposes, including:
  1. Recognizing you when you sign-in to use the TCI website to enable us to provide you with product recommendations and other customized features and services (such as staying logged into your account).
  2. Keeping track of items stored in saved carts and from your previous session.
  3. Preventing fraudulent activity.
  4. Delivering customized content.
  5. Your browser has settings that can allow or disallow cookies to be set on your machine. Refer to your browser's Help section for instructions.

8. Contacting TCI America about our policy or your personal information

If you have any questions or comments about our policy, or would like to make changes to your own data, please contact the office manager below:

TEL 800-423-8616
FAX 888-520-1075
E-mail gen.admin@tcichemicals.com
Hours of Operation 5:00 a.m. – 5:00 p.m. (Pacific Standard Time)
(Except Saturday, Sunday, public holidays).

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